1. Will my order be produced without payment?   Payment is required before an order is produced.  You can pay by credit card or check by ACH form to start production on your order.  We also accept a signed purchase order or a credit card guarantee (we hold the amount due on your card for 30 days or until we receive payment, after 30 days your card will be charged).
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2. Can I mix and match jacket and pants?   Yes!  We offer warm-ups in several fabric families from which you can create your perfect look.  We simply recommend pairing a jacket and pant from the same fabric type.
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3. What are the up-charges for sizes larger that 1XL?   2XL add $2, 3XL add $4, 4XL add $8, 5XL add $11, 6XL add $14. For T-Shirts: 2XL add $1, 3XL add $2, 4XL add $4, 5XL add $5.
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4. What are the shipping costs?  

5. How long will it take for my order to be produced?   For orders with no customization, please allow 3 business days for your order to ship.  For customized orders, your order will ship in 2-3 weeks after the artwork is approved.  Most custom goods orders for in stock items ship in 13 business days or less.  Please add shipping time to these estimates.
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6. Can I get my customized order produced quicker than 13 business days?   Yes, Super Quick Production is Available:

Customized Orders can be produced in 7 business days or less for an additional charge of 20% of the total cost of the order.

7. Are there a minimum number of items needed to order?   The minimum order quantity is 1 on most items. However, you will receive better pricing based on the quantity of customized items with the same artwork.
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8. Is there a quantity discount for different items?   You may combine items with the same logo to reach quantity pricing.
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9. Can I change the colors, words, or mascot in a design? Is there an additional fee?   We can customize each design to your liking. The design must meet certain criteria like size and stitch count to retain catalog pricing. Catalog pricing is based on a left-chest design under 15,000 stitches or 1 color screen print design. Cheerleading shell pricing is based on a full front tackle twill design. Any design over 15,000 stitches, placed in a different location or including a personalization will have an additional charge over the catalog-advertised price.
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10. What is considered to be a personalization and what are the associated costs?   A personalization is any design that is different from item to item. Example would be a name or a number. Standard personalizations are $8 per location.
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11. Is there a quantity discount for blank items?   No. Price breaks are based on the quantity of customized items with the same artwork.
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12. Can I email or fax artwork to GTM?   Yes! When placing your order please mention you will email or fax the artwork. To avoid any delays, we will need your artwork within 24 hours of when you place your order. Email: customer_service@igtm.com or Fax to 1-866-207-7070.
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13. What is your return policy?  

GTM Sportswear has a 100% Satisfaction guarantee. If you are not 100% happy with your product please give us a call for a replacement or refund. Please have your order number or customer number available when you contact us at 1-877-558-6510.

14. Is there tax included in the price of the order?   Tax is charged for the following states:
 Colorado,  Florida,  Indiana,  Iowa,  Kansas,  Louisiana,  Michigan,  Mississippi,  Missouri,  Nebraska,  Oklahoma, Tennessee and Texas.
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15. How can I check the status of my order?   You can check the status of your order by clicking here or by logging in to your account.
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16. What forms of payment do you accept if I am ordering from a country other than the USA?   If you are a repeat customer, we will accept payment in any form consistent with our U.S. customers.

If you are a new customer, your order must be prepaid and we only accept wire transfer payments. If possible, U.S. dollars should be wired. If you are unable to wire U.S. dollars, please contact your sales representative. They will put you in touch with our accounting department to work through the currency conversion process. Please contact a customer service or sales representative to obtain our bank information at 1-800-377-8527.
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17. What is your privacy policy?   View our Privacy Policy
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18. Where do I send my payment?   Please send payments to our drop box at:

GTM Sportswear
PO Box 874931
Kansas City, MO 64187-4931
Please reference your customer number on the check memo line.
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19. What is the GTM Sample Program?   We have a great sample program to help you be 100% sure about the style, color and fit of our products before you place an order. Simply ask your GTM sales representative to send you samples of the products you are interested in. We will send you the samples immediately so you can try them out, and then place your order with 100% confidence. Please send the samples back to GTM within 30 days. Our sample program takes the guess work out of ordering so when you receive your order you already know that it's exactly what you wanted.
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20. How do I return samples?  

We ask all samples to be returned within 30 days of receipt. Please include a copy of your invoice with your samples and ship to the address listed below. Your account will be credited once your samples are received.